Orders normally process with 24 hours, unless placed on the weekend.

We charge $7 flat rate shipping on any order below $99. Orders over that amount ship for free within the lower 48 states.

We also offer services through a variety of carriers that may be selected during checkout.

Most orders are received within 2-7 business days once they leave our facility.

We ship via USPS and UPS. All services offered, and their costs, may be viewed during checkout.

YES! Orders over $99 qualify for free shipping to the lower 48 states.

Yes! We offer several expedited options during checkout. Please note that these transit times apply to the package once it has left us.

We don't currently offer expedited processing due to an already quick turnaround time.

We charge actual shipping by weight to your location on all international orders. Please note that international shipping is high and these costs are beyond our control. To calculate shipping, simply enter your postal information into the calculator of the shopping cart. Please allow 3-6 weeks for delivery to international destinations.

Will I have a tracking number?

Always! ALL packages come with complete tracking, which is mailed to you immediately once we ship your order.

What if a package is showing as delivered, but I haven't received it?

Once a package has been marked as delivered by the carrier, we are no longer responsible for that package. If you live in an area where package theft is an issue, we recommend having your order shipped to a secure location, such as a PO Box.

100% Satisfaction Guaranteed

We want you to love us! (And we are pretty sure that you will.) But if any item that you receive is unsatisfactory, you are welcome to return it in it's original condition. A store credit will be issued upon arrival, less the original shipping cost. ANY RETURN WILL BE DONATED TO A RESCUE IN NEED. WE WILL NEVER RE-STOCK AN ITEM BACK INTO OUR INVENTORY DUE TO POTENTIAL BIRD ILLNESSES. In the event of a return, the buyer is responsible for return shipping.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What if I receive a damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Packages damaged during transit will have an insurance claim filed on them via the applicable shipping carrier.

Returns are Simple!

• You have 7 days from receipt of your order to initiate a return. To initiate a return, please visit our Contact Us page, or contact us by email or phone.
• Buyer is responsible for return shipping costs, unless an item is defective. In that case, we will email you a postage-paid return label for the defective item.
• A refund will be given within 3 days of us receiving the return. A return will be given as a store credit.
• If you have any questions, please contact us.
• All returns should be sent to: A Bird Toy, 429 Lake Oak Dr, Mountain Home, Arkansas 72653

YES! Safety has and always will be our TOP priority. Our motto is simple: If we wouldn't give it to our bird, we won't sell it!

No we don't. Our facility is a totally bird-free environment. This is to ensure the safety of your bird. For the same reason, we do not attend bird fairs.

We have been making and selling toys for parrots for over 25 years.

We normally begin working on an order as soon as it's been placed, so unfortunately there isn't time to modify them. We appreciate your understanding.

Heck no! That would icky, and we really do our best to be awesome. All of your information is safe with us, and only us.

Absolutely! We use the most up-to-date, secure SSL encryption possible. 

Your card is automatically charged as soon as an order is placed. It is shipped soon after that.