Refund policy

100% Satisfaction Guaranteed

We want you to love us! (And we are pretty sure that you will.) But if any item that you receive is unsatisfactory, you are welcome to return it in it's original condition. A store credit will be issued upon arrival, less the original shipping cost. ANY RETURN WILL BE DONATED TO A RESCUE IN NEED. WE WILL NEVER RE-STOCK AN ITEM BACK INTO OUR INVENTORY DUE TO POTENTIAL BIRD ILLNESSES. In the event of a return, the buyer is responsible for return shipping.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What if I receive a damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Packages damaged during transit will have an insurance claim filed on them via the applicable shipping carrier.

Returns are Simple!

• You have 90 days from receipt of your order to initiate a return. To initiate a return, please visit our Contact Us page, or contact us by email or phone.
• Buyer is responsible for return shipping costs, unless an item is defective. In that case, we will email you a postage-paid return label for the defective item.
• Item(s) must be new and in their original, unopened packaging.
• A refund will be given within 3 days of us receiving the return. A return will be given as a store credit.
• If you have any questions, please contact us.
• All returns should be sent to: A Bird Toy, 429 Lake Oak Dr, Mountain Home, Arkansas 72653å